Lucid Says Global Service Wait Times Fell 20 Percent as It Expands Its Network

Lucid says overall service wait times fell 20 percent globally in the third quarter, as the automaker expands its service network in the United States, Europe and the Middle East.

The company said the improvement came in the third quarter, compared with the previous quarter, as it added staff, Mobile Service capacity and new Studio and Service Center locations.

A new combined Studio and Service Center is open in Mission Viejo

Lucid issued the update on November 10. A new combined Studio and Service Center in Mission Viejo, California, is now open, bringing sales and service together under one roof for Lucid Air and Lucid Gravity customers.

Additional Studio and Service Center locations are planned for downtown Los Angeles and Dallas later this year, and for Highland Park, Illinois, in the first quarter of 2027, according to Lucid.

Chief Customer Officer Billy Hayes said Lucid is building a broader, more accessible service network, and that the company is adding locations, service personnel and Mobile Service capacity to reduce wait times and offer more convenient support.

Staffing and Mobile Service capacity are being increased

Through the third quarter, Lucid increased technical and service-support staffing by more than 40 percent globally, compared with the previous quarter. It is targeting a 50 percent increase by the end of 2026 and a 60 percent increase in the first quarter of 2027.

Lucid also increased Mobile Service capacity in North America by 15 percent through the third quarter, compared with the previous quarter, and is aiming for a 40 percent increase by year-end, supported by an additional 20 Lucid Gravity Mobile Service vehicles.

The company said a growing number of its Certified Collision locations can now perform recall campaign work, and that owners should contact their nearest Lucid Service Center to check whether a vehicle is eligible.

The network is also growing in Europe and the Middle East

In Europe, Munsterhuis Autobedrijven is Lucid’s first retail partner in the Netherlands, with a sales, aftersales and service location in Hengelo. Autohaus Possögel is due to begin authorized maintenance, diagnostics and repair work in Naumburg, Germany, in December 2026. Cloppenburg Automobil SE, Lucid’s second retail partner in Germany, plans to open a dedicated retail and service location in Duisburg in January 2027, with additional authorized service support in Erlangen. Emil Frey France will provide operational support as Lucid enters France, while Lucid said it will retain responsibility for its brand, commercial strategy and customer experience.

In Saudi Arabia, Lucid has opened its first company-owned and operated Body and Paint Repair Center in the Middle East, in Riyadh. A new Studio and Delivery Center in Riyadh is scheduled to open in the first quarter of 2027, and additional service locations in Riyadh and Dammam are expected to begin operations in the first half of 2027.

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